Course 8679
This Plan, configure, and manage collaboration communications systems with Microsoft Teams (MS-721) course prepares IT professionals to become Collaboration Communications Systems Engineers. Participants will learn how to plan, configure, deploy, manage, and troubleshoot Microsoft Teams-based collaboration systems, including Teams Phone, Microsoft Teams Rooms, Teams Premium, and other certified devices.
Learners will engage in hands-on labs and real-world scenarios that emphasize secure collaboration practices like least privilege access, identity protection, conditional access, and threat monitoring using Microsoft Defender and Teams admin tools.
In-Person
Online
In this course, you will learn how to:
Training Prerequisites
Before attending this course, students should have general knowledge of the following topics:
Certification Information
This course can help you prepare for the following Microsoft role-based certification exam — Exam MS-721: Collaboration Communications Systems Engineer.
Candidates for this exam are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Teams Rooms and Microsoft Surface Hub.
Introduction to Teams Meetings and Calling
Provides an overview of Microsoft Teams communication and collaboration options including Teams Phone, meeting types, auto attendants, call queues, and device integration.
What you'll learn:
Plan for Teams Phone
Learn what's required to deploy and manage Teams Phone, including PSTN connectivity, devices, licensing, and features.
What you'll learn:
Plan for Microsoft Teams Rooms and Shared Meeting Spaces
Explore setup, licensing, and device types for Microsoft Teams Rooms. Understand management options and how to support hybrid collaboration.
What you'll learn:
Plan and Optimize Network Performance for Teams Media
Understand Teams real-time network requirements and how to design and optimize networks to ensure high-quality media experiences.
What you'll learn:
Configure and Deploy Teams Phone
Learn to set up phone numbers and configure Microsoft Calling Plans or Operator Connect for Teams Phone users.
What you'll learn:
Configure and Deploy Teams Phone with Direct Routing
Covers how to configure Direct Routing for Teams Phone, including call flows, SIP trunking, and survivable branch appliances.
What you'll learn:
Extend Teams Phone with Additional Services
Learn how Teams Phone integrates with compliance recording, contact centers, and custom voice bots.
What you'll learn:
Manage Meetings and Events Experiences
Learn to configure and manage meetings, webinars, town halls, audio conferencing, and immersive spaces.
What you'll learn:
Guided Project – Create and Assign Teams Policies
Complete a hands-on project to create and assign messaging and meeting policies in Teams.
What you'll learn:
Configure and Manage Voice Users
Manage voice configuration for users, including enabling Teams Phone, Direct Routing, and mobile features.
What you'll learn:
Configure Auto Attendants and Call Queues
Set up and manage call flows, auto attendants, and call queues to route calls efficiently.
What you'll learn:
Configure, Deploy, and Manage Teams Devices
Manage Teams devices, including phones, room systems, Surface Hub, displays, and SIP gateway.
What you'll learn:
Guided Project – Prepare Meeting Room Experiences
Prepare a Teams Room experience by creating resource accounts and configuring settings in a test tenant.
What you'll learn:
Monitor and Troubleshoot Teams Collaboration and Communications
Use analytics and dashboards to identify and resolve issues across meetings, calls, and devices.
What you'll learn:
Configure BYOD Spaces and Bookable Desks
Set up bring-your-own-device (BYOD) workspaces and desk booking in Microsoft Places.
What you'll learn:
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Yes! The MS-720 Microsoft Teams Voice Engineer exam, which earned you the title Microsoft 365 Certified: Teams Voice Engineer Expert, will be retired on June 30, 2023.
A replacement exam, Exam MS-721: Collaboration Communications Systems Engineer, will be available in mid-March 2023. Which will give you Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate.
Candidates for this exam are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Teams Rooms and Microsoft Surface Hub.
Collaboration communications systems engineers have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, and identity and access management. They are proficient in managing and monitoring Teams Phone, meetings, and certified devices by using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Management portal, and the Microsoft Call Quality Dashboard. They deploy and configure Teams Phone with PSTN connectivity through Teams Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.
Collaboration communications systems engineers work with Teams administrators, Microsoft identity and access administrators, and Microsoft 365 administrators. In addition, they may work with owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solution providers.
