ITIL® 4: Monitoring and Event Management Training

Course 5344

  • Duration: 1 day
  • Exam Voucher: Yes
  • Language: English
  • Level: Intermediate

The ITIL 4 Practitioner: Monitoring and Event Management practice module is for IT professionals who want to prove and validate their skills in this practice area.

This course will help you to:

  • Improve IT service availability
  • Proactive or early detection of incidents and problems
  • Understand service health
  • Boost availability and performance reporting
  • Reduce cost of outages and a reduction in ‘firefighting’-style approaches to incidents
  • Raise visibility of and manage dependencies that impact service value stream performance
  • Measure, assess and develop the Monitoring and Event Management practice capability in your organisation by using the ITIL Maturity Model

ITIL 4 Monitoring and Event Management Delivery Methods

  • In-Person

  • Online

  • Upskill your whole team by bringing Private Team Training to your facility.

ITIL 4 Monitoring and Event Management Training Information

In this course, you will receive:

  • Official course content and curriculum
  • PeopleCert Exam Voucher included
  • After-course instructor coaching benefit included

Training Prerequisites

ITIL 4 Foundation Certificate (ITIL® 4 Foundation Training • course 1199) or ITIL 4 Managing Professional Transition Certificate

Certification Information

Exam Information

  • 20 questions
  • Multiple choice
  • 13 out of 20 marks required to pass (65%)
  • 30 minutes
  • Closed book

Certification Renewal: Starting 2023, all PeopleCert Global Best Practice certifications must be renewed after 3 years.

ITIL 4 Monitoring and Event Management Training Outline

In this module, you will learn how to:

  • Understand the purpose and description of the ITIL Monitoring and Event Management Practice
  • Familiarize yourself with the common terms and concepts
  • Learn the scope of the Monitoring and Event Management Practice Area
  • Explain practice success factors
  • Identify key metrics

In this module, you will learn how to:

  • Apply processes to fulfill the purpose of the practice
  • Assess value stream contribution

In this module, you will learn how to:

  • Define roles, competencies, and responsibilities
  • Understand organizational structure and teams

In this module, you will learn how to:

  • Facilitate information exchange
  • Implement automation and tooling

In this module, you will learn how to:

  • Identify the dependencies of the practice on third parties
  • Recognize how partners and suppliers can support the practice

In this module, you will learn how to:

  • Evaluate the practice capability levels
  • Conduct capability self-assessment
  • Develop monitoring and event management capability
  • Next Steps

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ITIL 4 Monitoring and Event Management FAQs

Anyone who is certified in ITIL 4 Foundation and who desires to learn more about monitoring and event management.

Yes, it will not only recertify any expiring certification, but you will also gain additional certification in the Monitoring and Event Management practice.

You will be provided with an exam voucher for the exam and a link to register and schedule your online exam sessions with the PeopleCert web proctoring service. You will take your exams after you have completed your training course. Visit the PeopleCert website for more information on the logistics of taking your web-proctored exam with PeopleCert.

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