Course 8556
This Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact directly with your customers.
Join our team of globally recognized experts as they take you step by step, from creating cases to interacting with customers to resolving those cases. Once you’ve resolved those cases, you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.
Team training is available online and in-person.
Microsoft Dynamics 365 Customer Service Training (MB-230) Course Benefits
Microsoft Dynamics 365 Customer Service Training (MB-230) Exam Information
This course can help you prepare for the following Microsoft role-based certification exam — Exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant.
In this Module, you will learn to:
In this Module, you will learn to:
In this Module, you will learn to:
In this Module, you will use Dynamics 365 Customer Voice to:
In this Module, you will use Customer Service Scheduling to:
In this Module, you will use Customer Service workspaces to:
In this Module, you will use Omnichannel for Dynamics 365 Customer Service to:
In this Module, you will learn to:
In this Module, you will use Connected Customer Service to:
In this Module, you will learn to:
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This course is designed for functional consultants working with Dynamics 365 Customer Service, or functional consultants who work with other Dynamics 365 apps who want to expand their knowledge of Customer Service.
Microsoft Power Platform Functional Consultant Training (PL-200) and Microsoft Dynamics 365 Customer Service Training (MB-230). It is required you pass both exams to achieve the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification.
