ServiceNow Human Resources (HR) Fundamentals Training

Module 1: Overview of HR Service Delivery (HRSD) Application

• Introduction to HRSD and its integration with the ServiceNow platform
• Key features and functionalities of the HRSD application
• Optional review of essential ServiceNow platform concepts

Module 2: HRSD Security and User Management

• Understanding groups, users, and roles for contextual security in ServiceNow
• In-depth exploration of HR Skills and their role in automatic HR Case assignment
• Generating HR Profiles for multiple employees
• Assigning roles to users for specific HR functions

Module 3: HR Service Management and Case Handling

• Overview of Employee Center and HR Case management
• Understanding HR table structures and their purpose
• Creating and managing Document Templates
• Defining HR Services for structured HR request fulfillment
• Bulk Case creation for handling multiple HR requests efficiently

Module 4: HR Knowledge Management and HR Catalog

• Best practices for HR Knowledge management
• Implementing HR Criteria and User Criteria for knowledge access
• Creating HR Catalog items for employees to submit HR cases

Module 5: HR Analytics and Reporting

• Using HR Dashboards and Reports to track HR progress
• Exploring ServiceNow Platform Analytics and data collection jobs
• Configuring HR Surveys to measure employee satisfaction
• Updating and triggering surveys to collect HR feedback