Course 2529
This two-day interactive course introduces learners to ServiceNow Human Resources Service Delivery (HRSD). Participants work in the role of HR Administrators to gain hands-on experience configuring and using the HRSD application to streamline HR processes, improve employee experiences, and securely manage HR data using Zurich release capabilities.
Online
Upskill your whole team by bringing Private Team Training to your facility.
Audience & Prerequisites
Who Should Attend: This course is designed for HR Administrators, ServiceNow administrators, and consultants responsible for implementing, configuring, or administering ServiceNow Human Resources Service Delivery.
Prerequisites (Mandatory): Welcome to ServiceNow; Employee Center Essentials; Foundations.
Certification & Exam Information
This course does not offer a certification or exam.
Learning Objectives
By the end of this course, participants will be able to review the ServiceNow HRSD solution and its capabilities; configure HR Criteria, User Criteria, HR Case templates, document templates, and HR Profiles; define and manage HR Services, HR Service Catalogs, and Catalog Items; manage content and access within the Employee Center; create HR Knowledge articles and understand the Knowledge Management lifecycle; configure and use HR Skills for case assignment; apply security constraints governing HR data access; manage HR Case processes and HR surveys; and analyze HR data using reporting, dashboards, and Platform Analytics.
Module 1: HR Service Delivery Overview
Module 2: Security, Roles, and Skills
Module 3: Employee Center and HR Case Management
Module 4: HR Knowledge and HR Catalog
Module 5: Reporting, Analytics, and Surveys
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Please see the Cancellation and Rescheduling Policy.
Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want. This course is available online or as Private Team Training.
