3-Day Instructor-Led Training
Microsoft Official Course content
After-course instructor coaching
#8675
Troubleshoot Microsoft Teams Training (MS-740)
Course 8675
- Duration: 3 days
- Language: English
- Level: Advanced
This course teaches you how to troubleshoot Microsoft Teams, including voice issues, live events, and messaging. In this course, you will explore how to configure and troubleshoot client and service issues.
Troubleshoot Microsoft Teams Training Delivery Methods
In-Person
Online
Troubleshoot Microsoft Teams Training Information
In this course, you will learn how to:
- Describe the role of the Teams administrator. Identify common Teams problems. Explain how to approach the resolution process with Microsoft Teams.
- Monitor and troubleshoot audio and video quality issues and emergency calling and direct routing issues.
- Troubleshoot meeting creation, attendee access, meeting recording issues, and content sharing.
- Optimize live events and troubleshoot messaging issues.
- Deploy, configure, and maintain Teams client software and troubleshoot Teams client startup and performance issues.
- Configure and troubleshoot Microsoft Audio Conferencing, call setup, and troubleshoot phone system issues.
- Troubleshoot interoperability issues between Teams and Skype for Business, or Skype.
- Troubleshoot federation issues, including federation policies and domain lists.
- Troubleshoot account authentication, review sign-in logs, and troubleshoot member and guest access issues.
- Validate network configuration and configure Conditional Access policies.
- Troubleshoot issues with public and private channels, including working with apps.
- Configure, define, and validate app permission policies and setup policies.
- Troubleshoot file-sharing problems.
Training Prerequisites
- Experience configuring and administering Microsoft Teams
- Experience using Windows PowerShell
- Working experience with performance tuning and service monitoring
Certification Information
This course can help you prepare for the following Microsoft role-based certification exam — Microsoft Exam MS-740: Troubleshooting Microsoft Teams.
Troubleshoot Microsoft Teams Training Outline
In this module, you’ll learn how to explain your approach to troubleshooting Teams issues.
After completing this module, you’ll be able to:
- Describe the role of the Teams administrator.
- Identify common Teams problems.
- Explain how to resolve problems with Microsoft Teams.
In this module, we'll look at monitoring and troubleshooting monitoring, audio and video quality issues. We'll also examine emergency calls and direct routing issues.
After completing this module, you’ll be able to:
- Understand and troubleshoot media flow.
- Use the Call Quality Dashboard to investigate audio and video issues.
- Troubleshoot emergency calling issues.
- Troubleshoot direct routing issues.
After completing this module, you'll know how to troubleshoot meeting creation and attendee access. You'll also know how to resolve meeting recording, content sharing, and messaging issues. Finally, you'll also know how to optimize live events.
After completing this module, you’ll be able to:
- Troubleshoot Teams meetings.
- Troubleshoot live events.
- Troubleshoot messaging.
After completing this module, you'll know how to deploy, configure, and maintain Teams client software and how to troubleshoot Teams client startup and performance issues. You'll also know how to configure and troubleshoot Microsoft Audio Conferencing, call setup, and troubleshoot phone system issues.
After completing this module, you’ll be able to:
- Configure and troubleshoot Teams clients.
- Configure and troubleshoot Teams services.
This module will discuss federation and interoperability between Teams and Skype for Business.
After completing this module, you will be able to:
- Understand how to troubleshoot interoperability issues between Teams and Skype for Business, or Skype.
- Understand how to troubleshoot federation issues, including federation policies and domain lists.
After completing this module, you’ll know how to troubleshoot account authentication, review sign-in logs and troubleshoot member and guest access issues. You’ll also know how to validate network configuration and configure Conditional Access policies.
After completing this module, you’ll be able to:
- Troubleshoot account and network issues.
- Troubleshoot member sign-in issues.
- Troubleshoot guest access issues.
In this module, you will learn how to troubleshoot issues in public and private channels, including working with apps. You will learn how to configure and validate app permission policies and setup policies. You will also learn how to define permissions and policies for public and private channels.
After completing this module, you’ll be able to:
- Describe how to troubleshoot app issues in channels.
- Understand how to configure app permission and set up policies.
- Understand how to troubleshoot private and public channels.
In this module, you will learn how to troubleshoot file-sharing issues in Teams and how to edit file-sharing settings. You’ll learn about file sharing in public and private channels, including where files are stored.
After completing this module, you will be able to:
- Troubleshoot private chat (P2P) file issues.
- Troubleshoot file issues for private channels.
- Troubleshoot file issues for public channels.
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Troubleshoot Microsoft Teams Training FAQs
The audience for this course is current or aspiring support engineers who work with customers and other stakeholders to understand the details of any Microsoft Teams issues. They also interact with administrators and peers that work with other related technologies to troubleshoot and resolve issues.
Yes, this course will help prepare attendees for the Microsoft Exam MS-740: Troubleshooting Microsoft Teams.
This certification could be a great fit if you have significant experience with unified communications and hands-on experience with Microsoft Teams. In addition, you should have networking knowledge of Azure fundamentals, telephony, PowerShell, data storage technologies, APIs, app security, authentication and authorization, security, and compliance information, debugging, performance tuning, and monitoring.
Are you a partner with frontline technical staff that troubleshoots issues for Microsoft customers? This certification could be an excellent fit for your support engineers who use advanced troubleshooting methods to support Microsoft Teams environments. Explore all our Microsoft Official Certifications here.