ServiceNow Administration Fundamentals (SNAF) Training

Module 1: ServiceNow – The Modernized Work Experience

• Lab 1.1.1: Download Course Resources
• Lab 1.2.1: Grant and Verify Access to Applications
• Lab 1.3.1: Create Incidents Using Classic Lists and Forms
• Lab 1.3.2: Work Incidents Using Service Operations Workspace
• Lab 1.3.3: Create Incident Status Using the Employee Center Portal

Module 2: Explore the Power of the ServiceNow Platform

• Lab 2.1.1: Configure an Instance

Module 3: Configure Applications for Business

• Lab 3.1: Create List Views
• Lab 3.2: Add a Field to a Form
• Lab 3.3: Add Category and Reference Values

Module 4: Manage Data

• Lab 4.1.1: Create Table for HHD Configuration Records
• Lab 4.2.1: Create Access Controls
• Lab 4.3.1: Import HHD Hardware Data
• Lab 4.4.1: Explore CMDB and CI Relationships

Module 5: Configure Self Service

• Lab 5.1.1: Manage Knowledge Base and Create Articles
• Lab 5.2.1: Create a Catalog Item
• Lab 5.3.1: Create a Workflow Studio Flow

Module 6: Enable Productivity

• Lab 6.1.1: Create Visualizations and Dashboards
• Lab 6.2.1: Configure Notifications

Module 7: Package Enhancements for Testing

• Lab 7.1.1: Create a UI Policy and Business Rules
• Lab 7.2.1: Create System Update Sets
• Lab 7.3.1: Migrate Changes

Module 8: Securing a ServiceNow Instance

• Lab 8.2.1: Exploring Security Center

Module 9: Capstone Project

• Lab 9.1.1: Capstone Project Challenge