ServiceNow Application Development Fundamentals Training

Module 1: Application Development Overview

Objectives

• Define application development in ServiceNow
• Evaluate application use cases and platform fit
• Review customer application success examples
• Compare global vs. private scoped applications
• Identify the application built during the course
• Recognize skills required for successful ServiceNow app development

No labs

Module 2: Application Analysis and Design

Objectives

• Analyze application design considerations
• Design database schema
• Determine user interface and device requirements
• Review the Application Development Checklist

Labs

• Lab 2.2.1: The Loaner Request application

Module 3: Create Application and Modules

Objectives

• Explore ServiceNow application development tools
• Use ServiceNow Studio to create an application
• Review table schema and existing business logic
• Create application menus, modules, and files
• Link an application to a source control repository

Labs

• Lab 3.2.1: Create an application
• Lab 3.3.1: Create application files
• Lab 3.4.1: Link the Loaner Request application to a source control repository

Module 4: Application Forms

Objectives

• Create and modify tables
• Design and create forms and views
• Write, test, and debug client-side and server-side scripts
• Publish changes to update sets and the application repository

Labs

• Lab 4.1.1: Working with fields and views
• Lab 4.2.1: Create a UI Policy
• Lab 4.2.2: Scripting
• Lab 4.3.1: Publish to update set
• Lab 4.3.2: Publish to the application repository

Module 5: Controlling Access

Objectives

• Control user access to applications, menus, modules, records, and fields
• Control script and web service access to application records
• Control creation of application artifacts from out-of-scope applications

Labs

• Lab 5.1.1: Configure application security
• Lab 5.2.1: Set application access (Optional)

Module 6: Automating Work

Objectives

• Automate processes using Flow Designer
• Create application properties
• Use Scheduled Script Executions
• Generate events for overdue records

Labs

• Lab 6.1.1: Flow Designer
• Lab 6.2.1: Create application properties
• Lab 6.3.1: Scheduled Script Execution and email
• Lab 6.4.1: Script include

Module 7: Importing and Integrating

Objectives

• Import records from external data sources
• Integrate applications using web services

Labs

• Lab 7.1.1: Import records from an Excel spreadsheet
• Lab 7.2.1: Web service consumer
• Lab 7.2.2: Publish the updated app to the application repository

Module 8: Test with Automated Test Framework (ATF)

Objectives

• Review the software testing lifecycle
• Explore application testing options in ServiceNow

Labs

• Lab 8.1.1: Automated Test Framework

Module 9: Additional Application Development Topics

Labs

• Lab 9.1.1: Create a Service Catalog record producer for the Loaner Request UI
• Lab 9.1.2: Enhance the record producer using a Catalog UI Policy
• Lab 9.1.3: Publish the Loaner Request app to an update set
• Lab 9.2.1: Outbound REST message (Optional)