This three-day interactive course introduces learners to ServiceNow IT Asset Management and Hardware Asset Management (HAM), focusing on best practices for planning, configuring, and managing hardware assets and consumables throughout their lifecycle. Through discussion and hands-on labs, participants learn how to establish a trustworthy, compliant, and efficient HAM practice using Zurich release capabilities.
ServiceNow HAM Fundamentals Course Delivery Methods
ServiceNow HAM Fundamentals Course Information
Audience & Prerequisites
Who Should Attend
This course is designed for customers, partners, and employees who implement, administer, or advise on hardware asset management in ServiceNow, including:
- ServiceNow Implementers
- ServiceNow System Administrators
- Hardware Asset Managers
- Hardware Asset Administrators
Prerequisites
- Working knowledge of ServiceNow
- Basic understanding of IT asset management terminology
Recommended
- ServiceNow Administration Fundamentals or equivalent experience
Certification & Exam Information
At the conclusion of this course, learners should review ServiceNow guidance for registering for the Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) exam. Successful candidates earn the ServiceNow Certified Implementation Specialist – Hardware Asset Management certification.
ServiceNow HAM Fundamentals Course Outline
Module 1: Introduction to Hardware Asset Management
- Objectives: Recognize basic hardware asset management terminology and concepts; identify plugins and roles supporting IT Asset Management; describe ServiceNow IT Asset Management products.
- Topics: Hardware asset lifecycle; asset management recommended implementation practices; Hardware Asset Management application overview.
- Lab: Lab 1.5.1 Prepare the asset management environment.
Module 2: Trustworthy Data
- Objectives: Explain why data quality is critical to asset management; identify key information tracked for hardware devices; differentiate between asset, CI, and model records; explain how discovery, CMDB, and normalization work together.
- Topics: Model records and asset records; bundled assets and pallet assets; Discovery, CMDB, and Normalization Data Services; hardware model normalization.
- Labs: Lab 2.5.1 Manage hardware assets; Lab 2.7.1 Hardware model normalization; Lab 2.8.1 Asset and configuration item (CI) relationships.
Module 3: Practical Management
- Objectives: Manage hardware assets and consumables across stockrooms; use automation to maintain trustworthy asset data; apply effective lifecycle processes for managing and retiring assets.
- Topics: Lifecycle management; consumables; stock management; automated asset population.
- Labs: Lab 3.2.1 Manage consumables; Lab 3.3.1 Manage stock; Lab 3.4.1 Import assets; Lab 3.5.1 Retire assets; Lab 3.6.1 Validate asset lifecycle automation.
Module 4: Operational Integration
- Objectives: Create reports and dashboards for asset tracking; use catalogs to support asset requests and procurement; automate stock level management; use mobile applications for asset operations.
- Topics: Reporting and dashboards; requests, procurement, and automated stock management; mobile asset management; data accuracy and certification.
- Labs: Lab 4.2.1 Report on hardware assets; Lab 4.3.1 Manage request and procurement; Lab 4.3.2 Automate stock management; Lab 4.6.1 Certify data.
Module 5: Strategic Conformance
- Objectives: Manage hardware contracts; understand contract financials; explain depreciation and fixed assets; track total cost of ownership.
- Topics: Contract management; IT cost management.
- Labs: Lab 5.2.1 Manage contracts; Lab 5.3.1 Manage contract financials; Lab 5.4.1 Calculate depreciation; Lab 5.4.2 Identify total cost of ownership.
Module 6: Course Wrap-Up
- Topics: Course outcomes; additional resources; Hardware Asset Management simulator.
- Simulator: The HAM simulator reinforces course concepts through a capstone experience and is available for two weeks following request.
