ServiceNow Hardware Asset Management (HAM) Fundamentals Training

Module 1: Introduction to Hardware Asset Management

• Objectives: Recognize basic hardware asset management terminology and concepts; identify plugins and roles supporting IT Asset Management; describe ServiceNow IT Asset Management products.
• Topics: Hardware asset lifecycle; asset management recommended implementation practices; Hardware Asset Management application overview.
• Lab: Lab 1.5.1 Prepare the asset management environment.

Module 2: Trustworthy Data

• Objectives: Explain why data quality is critical to asset management; identify key information tracked for hardware devices; differentiate between asset, CI, and model records; explain how discovery, CMDB, and normalization work together.
• Topics: Model records and asset records; bundled assets and pallet assets; Discovery, CMDB, and Normalization Data Services; hardware model normalization.
• Labs: Lab 2.5.1 Manage hardware assets; Lab 2.7.1 Hardware model normalization; Lab 2.8.1 Asset and configuration item (CI) relationships.

Module 3: Practical Management

• Objectives: Manage hardware assets and consumables across stockrooms; use automation to maintain trustworthy asset data; apply effective lifecycle processes for managing and retiring assets.
• Topics: Lifecycle management; consumables; stock management; automated asset population.
• Labs: Lab 3.2.1 Manage consumables; Lab 3.3.1 Manage stock; Lab 3.4.1 Import assets; Lab 3.5.1 Retire assets; Lab 3.6.1 Validate asset lifecycle automation.

Module 4: Operational Integration

• Objectives: Create reports and dashboards for asset tracking; use catalogs to support asset requests and procurement; automate stock level management; use mobile applications for asset operations.
• Topics: Reporting and dashboards; requests, procurement, and automated stock management; mobile asset management; data accuracy and certification.
• Labs: Lab 4.2.1 Report on hardware assets; Lab 4.3.1 Manage request and procurement; Lab 4.3.2 Automate stock management; Lab 4.6.1 Certify data.

Module 5: Strategic Conformance

• Objectives: Manage hardware contracts; understand contract financials; explain depreciation and fixed assets; track total cost of ownership.
• Topics: Contract management; IT cost management.
• Labs: Lab 5.2.1 Manage contracts; Lab 5.3.1 Manage contract financials; Lab 5.4.1 Calculate depreciation; Lab 5.4.2 Identify total cost of ownership.

Module 6: Course Wrap-Up

• Topics: Course outcomes; additional resources; Hardware Asset Management simulator.
• Simulator: The HAM simulator reinforces course concepts through a capstone experience and is available for two weeks following request.