This two-day interactive course prepares implementers to configure and deploy the ServiceNow Human Resources Service Delivery (HRSD) application. Participants work as technical consultants in a guided, hands-on environment to configure HRSD features, secure HR data, manage Employee Center experiences, and apply Zurich release implementation best practices.
ServiceNow HR Implementation Course Delivery Methods
ServiceNow HR Implementation Course Information
Audience & Prerequisites
Who Should Attend: Consultants and technical professionals responsible for implementing the ServiceNow Human Resources Service Delivery application.
Prerequisites: Welcome to ServiceNow; ServiceNow Administration Fundamentals; Get Started with Now Create; ServiceNow Platform Implementation; Employee Center Essentials; Introduction to HR Service Delivery (HRSD); HRSD Fundamentals.
Certification & Exam Information
This course includes an exam voucher. Certification details and eligibility are governed by ServiceNow HRSD implementation certification guidance.
ServiceNow HR Implementation Course Outline
Module 1: Human Resource Service Delivery (HRSD) Overview
- Objectives: Review course prerequisites; review HRSD applications; discuss implementation considerations.
Module 2: Configure HRSD
- Objectives: Review HRSD tables and components; perform core HRSD configuration; configure case assignment options; configure localization and internationalization.
Module 3: Additional Concepts
- Objectives: Configure content automation and campaigns; manage employee documents; execute quick start tests.
Module 4: Secure HRSD
- Objectives: Apply governance strategies; configure delegated development; lock down HR administration.
Module 5: HR Integrations
- Objectives: Explore HR integrations.
Module 6: Now Intelligence for HRSD
- Objectives: Explore Now Intelligence capabilities for HRSD.
Module 8: Dig Deeper
- Objectives: Explore advanced features; review implementation considerations; apply additional tips for success; optionally work through the HR Implementation Simulator if time allows.
