ServiceNow Platform Analytics (PA) Fundamentals Training

Module 1: Platform Analytics Introduction

Objectives

Identify Platform Analytics key functionality, differences from operational reporting, roles, deployment, and key use cases.

Lab work

• Lab 1.1.1: Platform Analytics Navigation

Module 2: Data Collection

Objectives

Learn the basics of data collection, job configuration, and best practices. Distinguish between daily and historic collection. Discuss data management and retention practices.

Lab work

• Lab 2.1.1: Data Collection

Module 3: Analytics Center

Objectives

Learn about performing detailed analysis and comparison of Indicator data using KPI Details. View indicator data and statistical summaries, use Confidence and Prediction bands, understand Time series aggregations and Breakdowns, and create and view Targets, Thresholds, and Comments.

Lab work

• Lab 3.1.1: Using Analytics Center and KPI Details

Module 4: Automated Indicators

Objectives

Configure Automated Indicators and Indicator Sources. Practice form-based and assisted Indicator creation using the built-in Indicator creation workflow.

Lab work

• Lab 4.1.1: Automated Indicators

Module 5: Automated Breakdowns

Objectives

Configure Breakdowns, Breakdown Sources, and Breakdown Mappings. Manage Breakdowns using the Breakdown Matrix and Breakdown Matrix exclusions.

Lab work

• Lab 5.1.1: Automated Breakdowns 
• Lab 5.2.1: Managing Breakdowns

Module 6: Formula and Manual Indicators 

Objectives

Learn about Manual Indicators and their use cases. Discuss manual breakdowns in the context of manual indicators. Learn about Formula Indicators and the basics of formula syntax.

Lab work

• Lab 6.1.1: Formula Indicators  

Module 7: Displaying Actionable Data 

Objectives

Discover how to refine Platform Analytics data to make it more meaningful and useful by using Targets, Thresholds, Time Series, Trends, Breakdowns, and Elements Filters.

Lab work

• Lab 7.1.1: Time Series and Elements
• Lab 7.2.1: Indicator Targets
• Lab 7.2.2: Indicator Thresholds

Module 8: Data Visualizations and Dashboards 

Objectives

Build dashboards and add data visualizations to create a role-oriented dashboard. Explore Platform Analytics Experience components like Analytics Center and Library. Dig deeper into library components which include Dashboards and Data Visualizations.

Lab work

• Lab 8.1.1: Dashboards and Data Visualizations
• Lab 8.2.1: Dashboard Filters and Sharing Options