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ServiceNow Platform Analytics (PA) Fundamentals Training

Course 2534

  • Duration: 2 days
  • Language: English
  • Level: Foundation

This two-day interactive course introduces Platform Analytics and teaches best practices for configuring and administering the ServiceNow Platform Analytics Administration application. Through lectures and hands-on labs, learners explore KPI and metric data structures, indicator creation, breakdowns, data collection, and dashboards to support proactive service improvement using Zurich release capabilities.

ServiceNow Platform Analytics Training Delivery Methods

  • Online

  • Upskill your whole team by bringing Private Team Training to your facility.

ServiceNow Platform Analytics Training Course Information

  • Audience & Prerequisites

    Who Should Attend: Platform Analytics Administrators who plan to administer the Platform Analytics Administration application. Service owners and power users responsible for defining indicator and dashboard requirements may also benefit.
    Prerequisites: Familiarity with the ServiceNow platform is required. Completion of Welcome to ServiceNow and ServiceNow Administration Fundamentals is required. A high-level understanding of Platform Analytics architecture, components, data flow, stakeholders, and deployment is required. New Platform Analytics users should complete the self-paced Platform Analytics Overview prior to attending.

    Certification & Exam Information

    This course does not include an exam voucher. Completion prepares learners for continued study in Platform Analytics. The Platform Analytics Advanced course is recommended for deeper and more advanced implementation scenarios.

ServiceNow Platform Analytics Training Outline

Module 1: Platform Analytics Introduction

  • Objectives: Identify Platform Analytics key functionality; distinguish Platform Analytics from operational reporting; review roles, deployment considerations, and key use cases.
    Labs: Lab 1.1.1 Platform Analytics Navigation.

Module 2: Data Collection

  • Objectives: Configure data collection jobs; distinguish daily versus historical collection; apply data management and score retention best practices.
    Labs: Lab 2.1.1 Data Collection.

Module 3: Automated Indicators

  • Objectives: Configure automated indicators and indicator sources; create indicators using form-based and assisted workflows.
    Labs: Lab 3.1.1 Automated Indicators.

Module 4: Automated Breakdowns

  • Objectives: Configure breakdowns, breakdown sources, and mappings; manage breakdowns using the Breakdown Matrix and exclusions.
    Labs: Lab 4.1.1 Automated Breakdowns; Lab 4.2.1 Managing Breakdowns.

Module 5: Formula and Manual Indicators

  • Objectives: Identify manual indicator use cases; configure manual breakdowns; build formula indicators and apply basic formula syntax.
    Labs: Lab 5.1.1 Formula Indicators; Lab 5.1.2 Manual Indicators.

Module 6: Displaying Actionable Data

  • Objectives: Refine analytics using targets, thresholds, time series, trends, breakdowns, and element filters.
    Labs: Lab 6.1.1 Time Series and Elements; Lab 6.2.1 Indicator Targets; Lab 6.2.2 Indicator Thresholds.

Module 7: Data Visualizations and Dashboards

  • Objectives: Build role-based dashboards; add data visualizations; explore Platform Analytics Experience components and roadmap.
    Labs: Lab 7.1.1 Dashboards and Data Visualizations.
Select Commercial or Government Pricing

$1,900

  • 2-Day Instructor-Led Training

  • ServiceNow Official Content

  • Available for Private Team Training

Would you like to take this course as a team?
  • Jun 11 - 12 10:00 AM - 6:00 PM EDT
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  • Jun 25 - 26 10:00 AM - 6:00 PM EDT
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  • Nov 4 - 5 10:00 AM - 6:00 PM EST
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  • Dec 1 - 2 10:00 AM - 6:00 PM EST
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  • Dec 15 - 16 10:00 AM - 6:00 PM EST
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  • Dec 21 - 22 10:00 AM - 6:00 PM EST
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Scroll to view additional course dates

$1,900

  • 2-Day Instructor-Led Training

  • ServiceNow Official Content

  • Available for Private Team Training

Would you like to take this course as a team?
  • Jun 11 - 12 10:00 AM - 6:00 PM EDT
    Now Learning
  • Jun 25 - 26 10:00 AM - 6:00 PM EDT
    Now Learning
  • Jul 7 - 8 10:00 AM - 6:00 PM EDT
    Now Learning
  • Jul 14 - 15 10:00 AM - 6:00 PM EDT
    Now Learning
  • Aug 3 - 4 10:00 AM - 6:00 PM EDT
    Now Learning
  • Aug 10 - 11 10:00 AM - 6:00 PM EDT
    Now Learning
  • Aug 24 - 25 10:00 AM - 6:00 PM EDT
    Now Learning
  • Sep 3 - 4 10:00 AM - 6:00 PM EDT
    Now Learning
  • Sep 17 - 18 10:00 AM - 6:00 PM EDT
    Now Learning
  • Sep 29 - 30 10:00 AM - 6:00 PM EDT
    Now Learning
  • Oct 7 - 8 10:00 AM - 6:00 PM EDT
    Now Learning
  • Oct 21 - 22 10:00 AM - 6:00 PM EDT
    Now Learning
  • Nov 4 - 5 10:00 AM - 6:00 PM EST
    Now Learning
  • Nov 16 - 17 10:00 AM - 6:00 PM EST
    Now Learning
  • Dec 1 - 2 10:00 AM - 6:00 PM EST
    Now Learning
  • Dec 15 - 16 10:00 AM - 6:00 PM EST
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  • Dec 21 - 22 10:00 AM - 6:00 PM EST
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ServiceNow Platform Analytics Training FAQ's

Once enrolled, ServiceNow University is available to everyone and provides users access to ServiceNow’s full range of training content, hands-on practice, certifications, and badges. Built on the Now Platform, Now Learning is the place for any ServiceNow user to learn, improve their skills, and share their accomplishments. Visit ServiceNow for more details.

Please see the Cancellation and Rescheduling Policy. 

Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want. This course is available online or as Private Team Training.

Hands-On

Extensive hands-on exercises are included with each course module to reinforce the lecture concepts and provide practical experience. Exercises are performed in a personal dedicated training instance.

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