Course 2538
A Service Portal provides an alternative user experience to the standard platform interface. The Service Portal application offers the tools needed to configure, customize, and extend portal components to create an online experience like what your users have come to expect.
During this two-day interactive training course, you learn how to use the Service Portal application to configure, customize, and extend components to create a Service Portal in your own student instance.
Online
Upskill your whole team by bringing Private Team Training to your facility.
In this course, you will:
Prerequisites:
Completion of the ServiceNow Administration Fundamentals (SNAF) Training course with 6-plus months of hands-on administration experience.
Although all scripts are provided for lab exercises, participants will find them easier to interpret and read if they have a basic understanding of:
Certification Information
Upon completion of this course, learners will have the ability to enroll in the Service Portal Micro-Certification exam on Now Learning. This is an open book, non-proctored, online exam. The exam contains less than 25 questions, and you will have 60 minutes to complete it.
To prepare for the exam, please refer to the exam blueprint and review what will be covered.
Module 1: Service Portal overview
This module covers the foundations of Service Portals in ServiceNow.
Objectives
Labs:
Module 2: Create a Service Portal
Learn how to create a new theme, portal, and page.
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Labs:
Module 3: Widgets
Learn how to use widgets on a page to provide your content. This module also includes a low-code overview on how to create a new widget.
Objectives
Labs:
Module 4: Header Menus
Learn how to create a new menu and how to include it in a Service Portal.
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Labs:
Module 5: AI Search
Learn about the AI search capabilities within a portal.
Objectives
Labs:
Module 6: Service Portal extras
Learn about Announcements, the User Experience Analytics dashboard, using User Criteria records to control user access within a portal, and Guided Tours.
Objectives
Labs and activities:
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Please see the Cancellation and Rescheduling Policy.
Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want. This course is available online or as Private Team Training.
The course begins with an overview of what a Service Portal is, why you should build one, and the personas that would use it. It then dives into the administration side, describing the Service Portal related plugins, properties, and roles. Attendees are also introduced to the Employee Center portal, shown some of the baseline components available, and a list of websites that can be used to obtain additional Service Portal help.
From there, attendees begin learning how to build a new Service Portal. It first outlines how to create a portal with a new theme, then how to create and add a page to it. The course then explores how to create or reuse existing widgets and how to include them within a page. It also covers how to generate a new header menu and footer, and how to add them to the Service Portal’s theme to ensure they are consistently displayed throughout the portal.
The course then delves into Service Portal search capabilities by walking attendees through configuring AI Search. AI Search provides a modern consumer-grade search experience that enables end users to quickly and easily find relevant results.
Next, the course then explores various other functionality that can be used with a Service Portal. This includes the User Experience Analytics application that can be used to view portal usage metrics. It also covers creating announcements, using User Criteria to control access to portal elements, and configuring Guided Tours for your portal. The course concludes by investigating ways to implement redirects within a portal.
